We are proud to inform you that we have maintained a less than 1% return rate since our doors have opened! However, in the event that you are dissatisfied with our product within 30 days of the invoice date, we are more than happy to offer you a refund. Please note that there is a 25% restocking fee on item(s) returned. Please know that we do not offer refunds on electrical parts, hydraulic pumps, manuals or non-stocked aka special order item(s). Our return policy will void if item(s) returned are broken, damaged or used/worn. All item(s) returned must be as originally received.
Our return process is simple! Simply return your product with your contact information to:NCW Tractor Parts, LLC. 3111 S. Valley View Blvd Suite A103 Las Vegas, NV 89102
For your protection, we suggest that all returns are mailed with a tracking number. This guarantees that your package has been delivered to us. Please note that we do not pay the shipping cost for you to return the package aka item(s) back to us.
Once we receive your return, item(s) are inspected for damages. A refund check is then processed and mailed to the billing address on the original invoice.
If you have any questions, comments or concerns regarding our return policy, please let us know.